APAC Product Support Manager Jobs in Singapore

    APAC Product Support Manager

    Permanent Michelle Lee Email Job
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    • Category Commerce & Industry
    • Industry Semiconductor
    • Function Engineering
    • Consultant Michelle Lee
    • License No R1769998
    • Registration No 16S8060
    • Job Ref No 26422
    • Salary S$100,000 - S$150,000


    Key accountabilities  

    • Lead projects with a team of global Product Support Engineers providing world class product support to key customers and ensuring customer satisfaction
    • Build and scale product support team to ensure adequate support for increasing install base Collaboration
    • Travel to HQ in the US and/or Customer sites for training and technical collaboration
    • Face-to-face customer and supplier meetings and acts as the escalation point to drive progress and resolve complex problems
    • Support NPI installations and existing the projects
    • Support new product definition, customer product safety requirements, and compliance
    • Travel training, support, and installation activities regional and worldwide
    • Participate in documentation and training strategy and execution related to site prep, maintenance, and so on delivered to internal field engineers and customers.
    • Collaboration with Applications and Repair Team on problems


    • BS or ME in Mechanical, Electrical or Computer Engineering or equivalent
    • 10-15 years of experience in the product support in the equipment.
    • Technical knowledge of semiconductor industry
    • Proven ability to communicate proactively, clearly and concisely to upper management.
    • High customer credibility and relationship building experience.
    • Strong communication, organizational and multi-tasking ability.
    • Strategic thinking, planning and execution.

    To Apply

    To apply, please submit your resume (in MS Word format) to Michelle Lee at ML@kerryconsulting.com, quoting the job title.

    Due to the high volume of applicants for this role, we regret that only shortlisted candidates will be notified.  (License No: 16S8060; Registration No: R1769998)

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