Assistant Director, Business Operations (SSC Environment) Jobs in Singapore

    Assistant Director, Business Operations (SSC Environment)

    Permanent Isao Omine Email Job
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    • Category Commerce & Industry
    • Industry Health & Life Sciences
    • Function Finance & Accounting
    • Consultant Isao Omine
    • License No 16S8060
    • Registration No R1551511
    • Job Ref No 23568
    • Salary S$100,000 - S$150,000


    • Stable, well established organization
    • Local role
    • Fast pace, dynamic culture


    The incumbent will support the Business Office Group Shared Services Operations, working directly with cross-functional business leads internally and externally with healthcare institutions within the cluster and outsourced partner, and shall be responsible to:

    • Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
    • Conduct current-state process analysis, root-cause analysis and design processes and controls that are supporting the service growth.
    • Communicate any changes in workflow / processes that has impact to Operations
    • Develop Business Office Shared Services process efficiency Key Performance Indicators (KPIs), monitor performance and reporting the service level KPIs to key stakeholders
    • Manage outsourced partner AR management team performance by reviewing KPIs and work closely with SSC to resolve any performance issues
    • Ensure compliance to  policies on patient financing, various Policy’s and Business Office Shared Services Standard Operating Procedures (SOPs).
    • Perform control self-assessment (CSA) to assess, monitor and document the processes and controls in the group CSA reporting
    • Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
    • Lead the investigation and escalation protocol for any PDPA breach incidents
    • Summarise and communicate to management team on key issues, risks and business impact of controls deficiencies and track remediation to completion
    • Participate in projects and system implementation in term of controls and risk assessment
    • Work closely with internal and external auditors.


    • Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 10 years’ experience in operations, audit and compliance.
    • Project management (Agile / Scrum Methodology), change management and facilitation experience in matrixed environment.
    • Familiar with public healthcare operations and subsidy & financing framework.
    • Knowledge/expertise of Finance module in SAP FICO/ SAP IS-H
    • Strong analytical, problem solving skills, good verbal communication and presentation skills
    • Pro-active, resourceful, able to take challenges, work independently or as a team.
    • Able to work in a dynamic fast paced environment


    To Apply

    To apply, please submit your resume to Isao Omine at, quoting the job title and reference number 23568. We regret only shortlisted candidates will be contacted.

    Registration Number: R1551511

    License Number: 16S8060