Change Management

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Work with VP, Finance Transformation to develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Transform Billing process into a streamlined and productive on
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Support the execution of plans by employee-facing managers and business leaders.
• Together with VP, Finance Transformation, be an active and visible coach to change sponsors.
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Create and enable reinforcement mechanisms and celebrations of success

Project Management

•  Partner with Group Digital and Technology to project manage key finance technology projects including multi-year ERP implementation as well as finance related system implementation, automation and data and analytics projects.
• Run workshops and conduct meetings during the course of the projects
• Work with external consultants to ensure deadlines are met and issues are proactively addressed
• Work with VP, Finance Transformation to report progress of the multi-year projects and ensure that projects deliver value as planned

Requirements