Ecommerce Operations Manager, SEA - Singapore, Leading Fashion Brand Jobs in Singapore

    Ecommerce Operations Manager, SEA – Singapore, Leading Fashion Brand

    Permanent Warren Chia Email Job
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    Details

    • Category Commerce & Industry
    • Industry Consumer & Retail
    • Function Sales & Marketing
    • Consultant Warren Chia
    • License No 16S8060
    • Registration No R1876586
    • Job Ref No 19866
    • Salary S$55,000 - S$100,000

    Description

    A leading Fashion Brand is seeking an Ecommerce Operations Manager to join their regional team in Singapore.
    This will be a team management role covering Southeast Asia.

    Responsibilities

    Reporting to the Regional Head of Ecommerce, you will be responsible for driving backend ecommerce operations –

    • Elaborating and managing operations of ecommerce project
    • Managing vendors for 3PL, customer service, payment processing, fraud prevention, telecom services and others as required by the business model
    • Ensure a smooth order flow through all operations systems and interfaces – from order placement to fulfilment in the warehouse
    • Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunity by incorrect stock
    • Optimization and improvement of business processes in order to increase operating efficiency and enable increased focus on strategic, value-adding activities
    • Managing operations costs of e-commerce project: planning and budgeting, negotiations, control and optimization
    • Creating and maintaining appropriate Standard Operating Procedures for all aspects of ecommerce operations
    • Setting up collaboration, defining process flow and KPIs
    • Maintaining appropriate customer service quality levels
    • Working in close collaboration with company’s buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals

    Requirements

    You have at least 4 years of ecommerce operations experience in a B2C business. You are strong in project management and communication skills, with high accountability and eye for detail.

    To Apply

    To apply, please submit your resume to Warren Chia at wa@kerryconsulting.com, quoting the job title and reference number 19866. Due to high volume of applications, we seek your understanding that we will only be able to contact shortlisted candidates.