- Category Commerce & Industry
- Industry Other
- Function Strategy, Business Management & Transformation
- Consultant Willis Toh
- License No 16S8060
- Registration No R1104283
- Job Ref No WT23431
- Salary Above S$250,000
Our client is a global market leader in the segment they are in, and am looking to hire for a Singapore-based Global Service Director to drive an equipment service focused business through a transformation process focused on product lifecycle revenue opportunities as well as building recurring revenues through digital products and data driven solutions.
The business is undergoing an exciting phase of transforming the service business from cost to a profit center, with this role working closely with Senior Management in driving initiatives to monetize the service function through the creation of a new digital channel and the optimization of the warranty program currently in place. You will be responsible for the strategic leadership and growth of the Service Engineering function, ensuring global service support levels through the Company Authorized Service Center network and managing the Company warranty system / product service maintenance program support and documentation, training and support of the Authorized Service Center Network. The role will also proactively monitor, pursue and assist with the selling of field service and repair opportunities to ensure pull through revenue goals are met.
You will ideally have a Bachelor’s degree or Master degree in a relevant discipline, with more than 15 years of regional/global service experience working in a service-based technology/equipment industry. Growth mindset and strategic leadership with a strong understanding of industrial products and markets and operating exposure to digital transformation/IOT will be required. You will have a deep curiosity in how systems and processes can be simplified and improved, a true interest in technology and logistics, and a natural eye for detail. You are independent and determined but thrive as part of a team, enjoy growing and developing talents, have a strong customer focus and thrive on delivering tangible business impact and results.
To apply, please submit your resume (in MS Words format) to Willis Toh at firstname.lastname@example.org, quoting the job title and reference number WT23431. We regret that only shortlisted candidates will be contacted.
Registration No: R1104283
License No: 16S8060