Head, Customer Relationship Manager (Global) Jobs in Singapore

    Head, Customer Relationship Manager (Global)

    Permanent Kelly Bowerbank (Chua) Email Job
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    Details

    • Category Commerce & Industry
    • Industry Hospitality & Real EstateConsumer & Retail
    • Function Sales & Marketing
    • Consultant Kelly Chua
    • License No 16S8060
    • Registration No R1550844
    • Job Ref No KC0000
    • Salary S$100,000 - S$150,000

    Description

    Our client is a rapidly-growing consumer group with millions of newly acquired users in recent years, across various platforms. Today, they are seeking a strategic group-level CRM lead to build a customer engagement & loyalty strategy, further elevating their brand presence globally. This is with an employer that has a track record of enabling teams to scale rapidly.

     

    Responsibilities

     

    With the ultimate goal of creating a delightful customer experience, you will lead a new CRM/ loyalty strategy, defining a successful framework to gain direct user acquisition and engagement. Responsible for growing the CRM function, you will provide guidance from strategy to operations. You would have the autonomy to either utilize the existing CRM platform or lead the platform development cycle – from conceptualization to development. To enable your success, you may grow a team while collaborating closely with established teams including Analytics, Marketing, Tech/ Data warehouse.

    Requirements

     

    You are a Degree qualified CRM/ loyalty professional with over 7 years’ demonstrated success growing CRM or loyalty programmes. You would ideally have worked in a fast-growing firm, contributing to the scaling up of projects/ businesses. As someone hungry to succeed, and analytical, you are ideally a high-achiever with a track-record of using data to drive your strategy and campaigns.

     

    To Apply

     

    To apply, please submit your resume (in MS Word format) to Kelly Bowerbank (Chua), at kc@kerryconsulting.com. Due to the high volume of applicants for this role, we regret that only shortlisted candidates will be notified.

    (Registration No: R1550844)