Head of Customer Experience, Singapore (Automotive Industry)

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    Details

    • Category Commerce & Industry
    • Industry Consumer & Retail
    • Function OperationsOther
    • Consultant Jacee Liau
    • License No 16S8060
    • Registration No R1107902
    • Job Ref No JL 16255
    • Salary S$150,000 - S$250,000

    Description

    • Global automotive company
    • Team lead role
    • Growth opportunities

    Our client is a global automotive player and a market leader in the industry. As part of global growth and growing business needs, they are looking to hire an outstanding individual as their Head of Customer Experience for Singapore.

    As the Head of Customer Experience, you will define the customer engagement, touchpoints and retention strategy, processes, methodologies, and best practices for the fast-growing business. You will lead a team, for call center and process improvement team that look after the complete post-sales lifecycle to drive customer experience excellence journey. Working closely with the analytics team, you will translate customer feedback into actionable feedback for departments within the organization to deliver improved interactions with customers. Also, you will look at data to identify further opportunities for process improvements when engaging customers. You will be responsible for managing overall service quality and customer relationship management resources.

    You should be degree qualified and have a strong record with at least 12 years of relevant experience the services industry with strong know how in customer support, customer engagement, customer experience technologies. Ability to drive changes and support processes improvement is key. Excellent communication and strong stakeholder management skill is a must for this role given the diverse business and team culture.

    To apply, please submit your resume (in MS Word format) to Jacee Liau at jl@kerryconsulting.com, quoting the job title and reference number JL 16255.

    Due to the volume of applications, we regret that only shortlisted candidates will be notified.

    (Licence No: 16S8060; Registration No: R1107902)