Head of Shared Services (Professional Services) Jobs in Singapore

    Head of Shared Services (Professional Services)

    Permanent Isao Omine Email Job
    • Share:

    Details

    • Category Commerce & Industry
    • Industry Other
    • Function Finance & Accounting
    • Consultant Isao Omine
    • License No 16S8060
    • Registration No R1551511
    • Job Ref No 20877
    • Salary S$150,000 - S$250,000

    Description

    Head of Shared Services (Professional Services)

    Have the opportunity to join one of the leading services organization in Singapore, a well established and stable environment that is constantly innovating and progressing. You will be a key leader to drive transformation/ change while constantly automating and impoving processes. You will see a direct impact to the organization as you’ll be overseeing several functions that are critical to the success of the organization.

    Responsibilities

    • Provide leadership, direction and vision in the development, implementation and delivery of a diverse shared service portfolio of Finance, Human Resource, IT and Procurement across the organization for about 10,000 employees.
    • Develop, review and execute clear strategies to address the organization’s critical focus on enhancing the customer experience, operational discipline and university-wide areas of scalability and efficiency, performance improvement and service enhancement.
    • Develop and foster strong relationships with key stakeholders and leaders, establish performance standards and feedback channels.
    • Work with stakeholders to identify service improvement and innovation opportunities and oversees the creation of service roadmaps.
    • Define and enlarge the scope of services for the purpose of efficiency and cost benefits for the organization.
    • Define and ensure the implementation of Service Level Agreements; set standards for quality and ensure that operational activities are implemented and meet the established standards in accordance with recognized procedures and guidelines.
    • Create a culture of innovation, continuous improvement and excellence in customer service, performance across a diverse portfolio of activities.
    • Develop thought leadership on emerging areas of best practice for shared services. Participate in benchmarking exercises to drive ongoing improvement in service standards.
    • Manage the migration of activities, putting governance, process and standardisation in place.
    • Build capability, upskilling and enhancing capabilities and performance of Shared Services.

    Requirements

    • Minimum 15+ years of experience in managing large shared services center.
    • Proven leadership skills in managing team size of minimum 100 staff.
    • Minimum requirement to have at least managed two functions stated above
    • Experienced in leading multi-workstreams and change management projects.
    • Possess a strong level of business acumen, ability to address future challenges and opportunities, often in an ambiguous environment.
    • Demonstrated ability to manage operational issues in large complex organizations, transform, implement projects and manage change effectively.
    • Strong influencing skills and build rapport easily with the ability to influence a range of internal and external, technical and non-technical stakeholders.
    • Experience in developing and delivering performance against Service Level Agreements.
    • Significant experience in project management, and data analytics and reporting.

    To Apply

    To apply, please submit your resume to Isao Omine at io@kerryconsulting.com, quoting the job title and reference number 20877. We regret only shortlisted candidates will be contacted.

    Registration Number: R1551511

    License Number: 16S8060