SVP – Head of Customer Journey, Retail Bank Jobs in Singapore

    SVP – Head of Customer Journey, Retail Bank

    Permanent Emily Tan Email Job
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    • Category Financial Services
    • Industry Consumer Financial ServicesConsumer & RetailFinancial ServicesFintechHospitality & Real EstateIT & TelcoPayments
    • Function PMO & Project ManagementStrategy, Business Management & TransformationOther
    • Consultant Emily Tan
    • License No 1106860
    • Registration No 16S8060
    • Job Ref No ET 21331
    • Salary Above S$250,000


    A leading international bank continues to expand on their retail banking presence and digital footprints across Asia region. Alongside with the Global Transformation initiatives, they are now looking for a Head of Customer Journey for their consumer banking business in Singapore.


    Leading a team, you will be responsible for strategically developing, designing and transforming the customer journey of the retail bank. With the built-in customer experience insights, you will define new processes that best suits the customer demands and experience. This is a highly visible role where you will partner senior stakeholder across the business to define the new book of way with an ultimate objective to drive customer satisfaction and excellence in customer experience.


    You have a Bachelor’s degree with a minimum of 12 -15 years of Customer Experience / Customer Journey experience in a retail bank or B2C client-centric sector. Six-Sigma, Agile and/or Human-Centric Design Methodology is required for driving the change management of the role. Prior Process Improvement/Project Management experience in retail banking will be advantageous. You are a self-starter, creative, passionate about making an impact with an ability to manage large scale projects in fast-moving environments. You are passionate about customer experience and have strong communication/presentation and senior stakeholder influencing skills.

    To Apply

    Please submit your resume to Emily Tan at, quoting the job title and reference number ET21331. We regret that only shortlisted candidates will be notified.


    Reg: 1106860   Lic: 16S8060

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