VP – Contact Centre

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    • License No 16S8060
    • Job Ref No JK15472


    • Highly Capitalized Exchange
    • High Growth
    • Excellent Career Progression

    This financial Institution has a clear growth strategy for the region. Our client is an established and fast growing exchange which has been actively expanding its portfolio. There is now a rare opportunity for a dynamic individual to join its contact centre team, based in Singapore.

    You will be part of the Contact Centre team to support and manage the day to day Operations to meet and improve service levels and enhance customer experience. You will assist customers to promote excellent customer experience delivery and ensure prompt resolution of customer’s issues and provide solutions for improvements. You will develop effective partnerships with stakeholders in the customer experience value chain and support customers service levels across all channels. You will work with key stakeholders (Relationship Management, Implementation, Product, Compliance and Legal) in addressing escalation and streamline the review process to drive business efficiency.

    Degree qualified, you will have relevant work experience, preferably in Contact Centre. Good understanding of the latest technology for customer communication channels is preferred. With strong interpersonal and communication skills, you are analytical, credible, driven and possess strong problem solving skills.

    To apply, please submit your resume to Jeremy Koh at JK@kerryconsulting.com, quoting the job title and ref no. JK15472. We regret that only shortlisted candidates will be notified.

    Registration no: R1113423